Your Privacy Is Our Responsibility

3kvi operates a safe and transparent online entertainment platform for users in Bangladesh. We believe you should have full control over your personal information. This privacy policy explains how 3kvi collects your information, why it collects it, where it is stored, and who it may be shared with.

This policy applies to the 3kvi website, mobile platform, and all related services. By using our platform, you are considered to have accepted the terms of this privacy policy.

3kvi collects various types of information as needed to provide you with our services. This information falls into two main categories:

2.1 Information You Provide Directly

• Name, date of birth, and contact address
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents submitted for identity verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Login time and time spent on the platform
• Pages visited and links clicked
• Data collected through cookies and similar tracking technologies

Please note: 3kvi never stores your full payment card number or PIN. Payment processing is carried out through secure encrypted channels.

3kvi uses your information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

Your information is needed to create, verify, and manage your account. We use the information you provide to process deposits and withdrawals, award bonuses and rewards, and maintain your gaming history.

3.2 Security & Fraud Prevention

3kvi continuously monitors to ensure the security of your account and transactions. Information is analysed to detect suspicious activity, prevent the use of multiple accounts, and protect the integrity of the platform.

3.3 Responsible Gaming Support

By monitoring your gaming habits, we identify possible signs of problems and provide support when needed. This is part of our commitment to user wellbeing.

3.4 Customer Service & Communications

We use your contact information to resolve your issues, send relevant updates and promotional information (with your consent), and notify you of changes to the platform.

3.5 Service Improvement

Analytical data is used to improve the user experience, add new features and games, and resolve technical issues more quickly.

3kvi uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform recognise you.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, ensuring security, and so on.
• Functional cookies: Remember your preferences and settings, such as language selection.
• Analytical cookies: Used to understand how the platform is used, which helps us improve our services.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, doing so may cause some features of the platform to stop working correctly. Essential cookies cannot be turned off as they are an integral part of the service.

3kvi does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain specific situations:

5.1 Service Providers

Limited information is shared with trusted third parties for activities such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, security verification, and customer service support. All such parties operate under strict confidentiality agreements.

5.2 Legal Obligations

If information must be provided pursuant to any legal process, court order, or regulatory authority directive, 3kvi will do so. In such cases, we will endeavour to notify you within the limits permitted by law.

5.3 Business Changes

If 3kvi participates in any merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. You will be given advance notice in such an event.

3kvi uses industry-standard technology and practices to protect your information. Our security framework is structured in the following layers:

• SSL encryption: All data exchanged between you and our servers is protected through strong encryption.
• Access controls: Only authorised staff can access your information, and only for specific purposes. All access is logged and recorded.
• Regular security audits: Our systems are reviewed regularly to identify and address potential vulnerabilities.
• Data minimisation: Only the information necessary to provide the service is collected.

However, no method of internet or digital storage is 100% secure. We make every effort possible, but a complete guarantee of security cannot be given.

3kvi does not retain your information beyond what is necessary. Different retention policies apply to different types of information:

• Account information: For as long as the account is active, and for a defined period after closure to meet legal obligations.
• Financial transaction records: Long-term retention may be required in accordance with financial regulations.
• Customer service communications: For a defined period after the issue has been resolved.
• Technical logs: Generally short-term — deleted once the specific technical need has been met.

After receiving a request to close an account, any information beyond what is required by legal and regulatory obligations will be deleted within a reasonable timeframe.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request a copy of the information 3kvi holds about you at any time. After receiving such a request, we will provide it within a reasonable period.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done directly from your account settings or through the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible where legal, regulatory, or contractual obligations exist.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications or any other optional purpose.

8.5 Right to Withdraw Consent

For any data processing carried out on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

3kvi strictly prohibits anyone under the age of 21. We do not knowingly collect any information from minors. If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed.

Parents or legal guardians who believe their child has registered on our platform should contact us immediately.

Third-party services such as bKash, Nagad, Rocket, and Upay are used for payment processing on 3kvi. These services have their own privacy policies, which apply to their respective platforms.

3kvi is not responsible for the privacy practices of third parties. We recommend that you read the privacy policies of those services yourself.

Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) may process technical data necessary to operate games on our platform.

3kvi reserves the right to update this privacy policy as needed. When a significant change is made, we will:

• Post a clear notice on the website
• Notify registered users by email
• Update the date of the change at the top of this document

Continued use of the platform after any change will be considered acceptance of the updated policy. We recommend visiting this page regularly.

This privacy policy has been prepared in accordance with applicable laws and regulations. Any dispute regarding the protection of personal information will be resolved in accordance with the relevant legal framework.

This policy is written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered the definitive version.